Launching Brovanture Cloud

Managed Service and Support

Author: Guillaume Slee

Under the leadership of Guillaume Slee, we've developed and launched our own Brovanture Cloud Service

We noticed that many of you are not yet ready to migrate your applications to the Oracle Cloud, but were looking for a Hybrid solution that would allow you to take on-premise costs out of your business without investing in a new cloud app, and undergoing a new implementation.

We now offer Brovanture Cloud, a secure, tuned and customised EPM platform for your EPM applications at a lower TCO and includes expert support, application development and infrastructure management.  

We will keep your system running at its best and maximise your return on investment through our managed-service and support package, which is based upon our proven service desk framework. 

We remain unique by having a dedicated support team.  We only hire experienced consultants who have a passion for delivering excellent client service.  Direct engagement is maintained through a named Service Delivery Manager, and although many day-to-day services can be delivered remotely we actively encourage our support consultants to visit client sites on a regular basis.  This helps to share knowledge and experience gained from working with a broad range of customers.

We recruit our support staff from a mixture of technical, infrastructure and business backgrounds.  Recruiting staff members that come from a Hyperion systems administrator or financial consolidation accountancy background is a conscious decision to ensure our employees have empathy with our clients particularly at key times in their financial calendar such as year-end and statutory close or budget season.

 

Managed Hosting

Our environments have been designed by the most experienced EPM infrastructure architects in Europe. Our architects have worked hard to find the right hosting partner, a partner who can guarantee the best performance whilst also protecting your business-critical information against unauthorised access, and help ensure network security and availability. They are market leaders in their domain and offer award winning customer service.

Network Guarantee

  • An industry-leading SLA with 100% network uptime promise.

Hardware Guarantee

  • In the unlikely event of hardware failure hardware replacement is guaranteed within two hours of the problem diagnosis.

Secure

  • Cisco ASA 5505 firewall.
  • ISO-accredited, ultra-secure UK data centres.
  • A combination of VPN and SSL access ensures that your data is safe and secure.

Accreditations

  • ISO 27001(Information Security)
  • ISO 9001 (Quality Management)
  • PCI DSS (Data Security)
  • PAS 2060 & ISO 14001 (Carbon Neutrality)
  • G-Cloud 8 (Government Approved Public Sector Supplier)