your support

Here at Brovanture, we have a dedicated support team on hand to help you should you ever need us.

We offer a personalised service crafted around you.  As some of you will be an experienced user, you'll wish to be self-sufficient in support, whereas some of you may have a lower skills base and will want to maximise the support you receive from your support partner. We offer three levels of support so you can choose a service that best suits your needs:

our levels of support

Managed Service

Our fully managed service covers everything, including infrastructure and hosting, pro-active system management and performance monitoring for a fixed monthly fee. It’s worry free, aligning your needs with business value and with remote support, saves time and money.

Standard Support

We run an application-specific help desk from our Head Office in Guildford, which is our most popular choice of support offering. You can either call us on 01483 685450 or log a ticket on our online portal – it’s that easy! All calls and issues are handled by highly experienced Hyperion Consultants who can access your systems and assist directly if needed.

Fixed Price

Our fixed price support is determined on the size of your business and tailored to your specific needs, wants and requirements. With this option, you’ll have unlimited access to support or remote fault finding when you need it, offering you the reassurance that we’ll be there when you need.

Pay-Per-Use

For those who might not need to lean on us as much, then our pay-per-use support offering is probably the best option for you.  Popular with our international clients, we provide full online and telephone help desk support, with extended hours. We also offer flexible payment methods, in multiple currencies, and can offer you complete peace of mind.

ACAL Plc We continue to find Brovanture support and training excellent, their whole team is very knowledgeable, responsive and flexible. They took the time to listen to us and provided what we wanted to achieve. Reporting and visibility of the numbers has meant there's now streamlined and robust reporting across the whole business!
Channel 4 Television Brovanture have helped us seamlessly to implement an application, which delivers to our project scope, giving a highly integrated solution for all of our forecasting and budgeting needs.
Historic England Brovanture have been so helpful and go beyond the call of duty on all occasions!
Reading Borough Council Brovanture are a pleasure to deal with and have demonstrated a superior knowledge of the product and a very good understanding of our Council process. Nothing has been too much trouble. They've been great throughout the whole process and have delivered everything they said they would.
Virgin Media I have already recommended Brovanture to people, they fully understand our business and what's needed!
Student Loan Company Their level of service and communication is exceptional!
Peel Hunt Together, we've produced an environment where the data is easily accessible by all users and allows reports to be created, updated and maintained with minimal effort
LoneStar Group We now have the visibility and flexibility to report multiple currency financial and non-financial results with the knowledge that the figures presented are validated and auditable