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expert help, when you need it

The Brovanture support team has one goal – to deliver timely, high quality and value for money support when you need it. On support or not, feel free to give us a call as we’re always happy to chat; whether it’s system or application issues, process advice or just about what’s happening in the Oracle EPM and ERP world

read what a client says

experts not trainees

Unlike many organisations we do not staff our support desk with new starters.  We appreciate when you have a problem you need to speak to someone who can really help.

  • All our support desk staff are Oracle Certified
  • Average tenure of our support team is 3 years
  • Average time working with the products they support is 11 years

service on your doorstep

Our support desk is based in our UK office.  We do not believe in offshoring this or any of the other services we offer.  Local support is better managed and really understands local needs.

  • Local support covering local business hours
  • Extended support hours available when you need it
  • 3 levels of support to meet your specific needs

value for money

We don’t do cheap, or expensive.  Our support is focused on giving our clients the best support and value for money available in the market today.

  • Flexible pricing related to the service you need
  • Experts always only a phone call away
  • Call us even if you do not have a contract – we will do our best to help

Brovanture’s response times are very fast, and their passion and belief that Oracle Hyperion Planning really can make a difference helped re-ignite the team. We continue to find their support and training excellent, their whole team is very knowledgeable, responsive and flexible.

Jane Edison, IT Project Manager

how we support you

Brovanture regards support services as a strategic element of our offering; unlike many of our competitors we do not use our Service Desk as a training area. As a result we can guarantee our client support is undertaken by seasoned EPM and ERP practitioners. We are also able to offer additional support including: ad hoc consultancy, remote administration, ‘how-to’ advice and project implementation.

  • Flexible Approach: Support service design and commercial models to fit your needs
  • Full Service: Application, infrastructure and full hosting are all available configured to suite your requirements
  • Low Risk: As an accredited Oracle and NetSuite Partner we have a proven track record of providing application specific support services
  • Simple to use: One call or email to access all your support needs
read about our support services
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Brovanture A UK Ambulance Service
Mount Street LLP logo Case Study
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brovanture customer logo

services

  • implementation
  • support
  • consulting
  • managed hosting
  • training and events
  • learning zone

solutions

  • planning, budgeting and forecasting
  • financial consolidation
  • erp and financials
  • account reconciliation
  • narrative reporting
  • business analytics
  • IFRS 16
  • budget transfers & virements
  • brovanture documentation service

brovanture

  • about
  • client stories
  • news & blog
  • careers & recruitment
  • women@brovanture
  • accreditations
  • corporate social responsibility
  • contact
  • policies

support

01483 685454
support@brovanture.com
business hours:
Monday – Friday
08:00 to 17:00 UK time

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