experts not trainees
Unlike many organisations we do not staff our support desk with new starters. We appreciate when you have a problem you need to speak to someone who can really help.
- All our support desk staff are Oracle Certified
- Average tenure of our support team is 3 years
- Average time working with the products they support is 11 years
service on your doorstep
Our support desk is based in our UK office. We do not believe in offshoring this or any of the other services we offer. Local support is better managed and really understands local needs.
- Local support covering local business hours
- Extended support hours available when you need it
- 3 levels of support to meet your specific needs
value for money
We don’t do cheap, or expensive. Our support is focused on giving our clients the best support and value for money available in the market today.
- Flexible pricing related to the service you need
- Experts always only a phone call away
- Call us even if you do not have a contract – we will do our best to help
Brovanture have ‘helped us to help ourselves’ with the solution they have developed. There are so many things that we can now do, even to the point that we are able to sort out issues without having to defer to them or our IT organisation. When we do need their support, Brovanture are always methodical but also fast, efficient and knowledgeable and deliver the resolutions we need.
how we support you
Brovanture regards support services as a strategic element of our offering; unlike many of our competitors we do not use our Service Desk as a training area. As a result we can guarantee our client support is undertaken by seasoned EPM and ERP practitioners. We are also able to offer additional support including: ad hoc consultancy, remote administration, ‘how-to’ advice and project implementation.
- Flexible Approach: Support service design and commercial models to fit your needs
- Full Service: Application, infrastructure and full hosting are all available configured to suite your requirements
- Low Risk: As an accredited Oracle and NetSuite Partner we have a proven track record of providing application specific support services
- Simple to use: One call or email to access all your support needs