Unlike many organisations we do not staff our support desk with new starters. We appreciate when you have a problem you need to speak to someone who can really help.
All our support desk staff are Oracle Certified
Average tenure of our support team is 3 years
Average time working with the products they support is 11 years
service on your doorstep
Our support desk is based in our UK office. We do not believe in offshoring this or any of the other services we offer. Local support is better managed and really understands local needs.
Local support covering local business hours
Extended support hours available when you need it
3 levels of support to meet your specific needs
value for money
We don’t do cheap, or expensive. Our support is focused on giving our customers the best support and value for money available in the market today.
Flexible pricing related to the service you need
Experts always only a phone call away
Call us even if you do not have a contract – we will do our best to help
Brovanture’s response times are very fast, and their passion and belief that Oracle Hyperion Planning really can make a difference helped re-ignite the team. We continue to find their support and training excellent, their whole team is very knowledgeable, responsive and flexible.
Jane Edison, IT Project Manager
how we support you
Brovanture regards support services as a strategic element of our offering; unlike many of our competitors we do not use our Service Desk as a training area. As a result we can guarantee our client support is undertaken by seasoned EPM and ERP practitioners. We are also able to offer additional support including: ad hoc consultancy, remote administration, ‘how-to’ advice and project implementation.
Flexible Approach: Support service design and commercial models to fit your needs
Full Service: Application, infrastructure and full hosting are all available configured to suite your requirements
Low Risk: As an accredited Oracle and NetSuite Partner we have a proven track record of providing application specific support services
Simple to use: One call or email to access all your support needs