Survey Feedback

You're a happy bunch

December 2016

 

Thank you to all our customers who took part in our very first customer-satisfaction survey last month.  Your feedback is really important to us as it educates where we need to focus our attention over the next twelve months and also highlights where you need additional support and where we can improve our service offering to you.

We are pleased to announce the results were overwhelmingly positive, with a 75% Net Promoter Score Result. This is a very impressive figure and means that 3 in every 4 of you would actively recommend us to someone who needs us, and that makes us feel very proud.

We have taken on board all your comments, feedback and suggestions as we strive to quicken responses even further, provide you with the best possible support and service, and we promise to always continue to improve. We have already incorporated your ideas into some of the changes that we are making in 2017.

You are our very best source of ideas on how we can continue to provide you with better value for our products and services and so we say a massive thank you for your continued business.