Bill Withers encapsulated what support is all about in the lyrics of his wonderful song Lean on Me.

I’m right up the road
I’ll share your load
If you just call me

At some time or another all organisations will need support when they have issues with their IT systems. When this happens, it is likely their need is urgent and could well be critical to the continued smooth operation of their business. This is the time organisations find out just how good the support service they are paying for really is. If it is not what they expect then the reality is they have found out too late!

So, why should you ‘lean on Brovanture’ for your support for Oracle EPM Cloud and Oracle Hyperion on-premises software applications? Well, let’s go back to Bill Withers and the lyrics above.

I’m right up the road

There has been much debate about onshore vs offshore support and the benefits of each. We are totally and firmly onshore with offices only in the UK. Our view is the benefits of this totally outweigh the potential savings that can be made by going offshore. We are in your time zone and understand UK cultural and business norms. We can even be on site very quickly if that is what is needed.

I’ll share your load

The need for support is not some steady state. You need no help for periods of time and then you need lots all at once. That’s why our support is totally flexible. Year End might be a time when you need cover late at night or over the weekend. No problem, just tell us what you need and we will be there to ‘share the load’. More than that we will not just ‘share your load’ all our support staff are certified by Oracle and NetSuite in the products we support so the person at the end of the line actually has the knowledge to really help and to solve your problem.

If you just call me

We do not just have an online ticketing system we operate a support telephone line which gets you straight through to our experts so we can get to work immediately on your problem. We go further to help our supported customers with regular training course on new software updates, that are free to attend, and we are always happy to talk through ideas of how better use could be made of the solutions our customers have. We are proactive with our support rather than just reactive. We even speak to, and help, non-supported users where they have issues that they are unable to solve. If you are in this situation give us a call – the number is at the top of every page of our website – www.brovanture.com

To get the full story on our support services there is a comprehensive document available on this page of our website. Alternatively, feel free to contact me directly HERE.

Compliments of the season to you all and please stay safe and well.

Malcolm